Design of Future e-Governance Services

Workshop is organised by the Tallinn University of Technology and their E-governance Technologies and Services programme

The workshop will be inaugurated by the relevant discussion at the cooperation panel of the conference. Following that, Professor Kuldar Taveter and Assistant Lecturer and Doctoral Student Regina Sirendi from the Department of Informatics of Tallinn University of Technology invite you to take part in the interactive hands-on workshop on how to co-design future public services. We will be looking more closely into if and how to challenge the already existing public services. We will also address how to design public services that are not dependent on the existing administrative processes at governmental institutions but instead proceed from the needs of citizens. The examples of such services will originate in the workshop’s audience. Using these examples, we will together design the requirements for one or two public services of the future. We invite you to participate and take along other conference participants, so that you could all contribute into the discussions on future public services.

In particular we encourage you to think:

- How to incorporate the principles of service design, design thinking, and the notion of co-creation of services into developing public services of the future?

- Do the existing public services meet the real needs of citizens?

- How could we challenge the existing public services and administrative processes at the public sector?

Click to see the presentation slides used during the session

Who is the Conference for?

Government decision makers and strategists from countries implementing national e-Governance strategies,

Donor organisations supporting development of open, transparent and efficient governance practices via IT solutions

Companies developing e-Governance applications and assisting governments with their implementation

Contact organisers at conference@ega.ee
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