Best Practice in Innovative Public Servicing of Citizens and Businesses

Seminar examines the example of Azerbaijan, analysing the rise of the country by 28 places in EGDI ratings during the period of only two years. Learnings from that experience deserve to be shared with the rest of the world.


  • ASAN and ASAN Service Centers. Speaker Ulduza Khalilova, Head of Division for E-services Development and Social Innovations, The State Agency for Public Service and Social Innovations under the President of AzerbaijanTBC
  • Mobile-ID (Asan Imza) connecting Azerbaijan and Estonia. Ms Jana Krimpe. Founder of the B.EST Solutions
  • Presentation of a Booklet about e-Government Best Practice of Azerbaijan. Speaker Anu Vahtra-Hellat, Communication Manager of e-Governance Academy

Topics that will be discussed

  • ASAN service as best practice in public service delivery
  • How 10 ministries with over 30 group of services and over 25 private services act under one roof
  • Mobile ASAN service
  • Call centre for citizens as part of service delivery
  • The use of volunteers in public servicing
  • How to achieve customer satisfaction rate 98%
  • How one e-service can connect two countries
  • How to provide secure and trustful authentication for people using eServices
  • How can the Mobile-ID service provider motivate different parties
  • How to create a successful and trusted PPP solution for whole country
  • How could your office be anywhere in the world using digital signature
  • The publication “Azerbaijan – developing tangible e-governance for citizens”

Presentation slides used during the session:
1_ Ulduza_Khalilova_ASAN_Service_Centers
3_ Anu_Vahtra-Hellat_Project_Outputs

Who is the Conference for?

Government decision makers and strategists from countries implementing national e-Governance strategies,

Donor organisations supporting development of open, transparent and efficient governance practices via IT solutions

Companies developing e-Governance applications and assisting governments with their implementation

Contact organisers at
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